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INSIDER NAILS

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The nail industry showed resilience in February, with 47% of businesses seeing an increase in treatment bookings year on year. While retail performance was more mixed, there is still room for growth through tailored product recommendations and aftercare advice.

Last-minute cancellations and no-shows remain a concern, with 46% of businesses reporting an increase. Implementing deposits and cancellation policies could help salons protect their revenue.

Training remains a top priority, with 54% believing a combination of online and in-person courses offers the biggest benefits for their team, while 38% prefer hands-on workshops. Continuous education ensures nail techs stay ahead with the latest techniques and trends. Encouragingly, client safety is a strong focus, with 85% of businesses actively checking for allergies before applying products.

On the spot

Which form of nail training is most beneficial for your team?

1. A combination of online and in-person courses (54%)

2. In-person workshops and courses (38%)

3. I prefer self-learning (8%)

46% have experienced an increase in last-minute nail service cancellations and no-shows

Do you actively ask clients about allergies before applying any nail products or treatments?

1. Yes (85%)

2. Sometimes, if we notice any signs or symptoms (15%)

How did nail treatment business in February 2025 compare with February 2024?

How did nail retail business in February 2025 compare with February 2024?

21 nail treatments performed on average per week in February

METHODOLOGY Insider is compiled from a monthly survey of spas and beauty salons. The people who participated represent a cross-section of the industry and were polled by email and social media from March 4 to March 12, 2025, regarding business for the month to February 28, 2025. Nail business for the Insider Nails page was calculated from data provided by salons that offer nail services among other treatments. The figures given represent the average score for each answer. Brands are ranked when mentioned by several respondents.

This article appears in April 2025

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This article appears in...
April 2025
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EDITOR’S COMMENT
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NEWS
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AI advantage
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on the SCENE
Behind the scenes at the parties, launches and events in the world of beauty, aesthetics, spa and nails
ASK THE Experts
Our beauty experts answer your questions about every aspect of running a salon or spa business
Talking to… SHEA OSEI
The UK’s nail tech of the moment talks to Kezia Parkins about behind the scenes on the Wicked movie, diversity within the industry and advice for following in her footsteps
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BRINGING THE buzz back
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BRAVE NEW World
The World Spa & Wellness Convention 2025 connected and inspired the international spa industry
HOT talent
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Creative COLOUR
The PB London Makeup Competition 2025 saw professionals and students make their mark in a variety of creative categories
Face off
The inaugural Facial Competition gave professionals and students the chance to showcase their skill, artistry and client care – here’s who won
STAR acts
We meet the winners of the Professional Beauty Awards 2025 to find out what makes them so special and deserving of their trophies
ACCORDING to plan
When setting up a salon, it can be hard to know where to begin. Elaine Beattie shares her top tips for crafting a business plan
FACE THE future
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KEEP IT LIGHT
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Above and beyond
Fiona Jackson , client experience expert, mentor and owner of Diva salon in Lanark, shares how to create an extraordinary client experience, and how to use that to grow your business
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April 2025
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