Insider spa

As UK spa operators work hard to bounce back from the Covid-19 pandemic, it’s going to take some time for things to get back to how they were. Although saunas and steam rooms in England can now be used (the Government guidance changed on October 1), not being able to operate your thermal facilities until this date has taken its toll on your finances – with 87% unable to cover their outgoings, such as rent, overheads and staff costs, while the restrictions were in place.

Unfortunately, more than two thirds of you (67%) have also had to make redundancies, leaving your remaining team to adjust to this “new normal” in spa. Keeping your staff motivated during this time of uncertainty can be challenging, which is why we spoke to the professionals about how to communicate and incentivise different personality types in your team. Find out what they said on page 62.

On the spot

Which interior design trend do you think works best in a spa environment?

1. Neutrals (27%)

2. Contemporary luxury (21%)

3. Embracing nature (20%)

4. Sustainable design (19%)

13%  earned enough to cover their outgoings while the sauna and steam room restrictions were in force

67 %  have had to make redundancies due to Covid-19

September 2020 in numbers

HOW DID TREATMENT BUSINESS IN SEPTEMBER 2020 COMPARE WITH SEPTEMBER 2019?

20% BETTER

7 % SAME

73 % WORSE

AVERAGE TREATMENT ROOM OCCUPANCY

50 %

HOW DID RETAIL BUSINESS IN SEPTEMBER 2020 COMPARE WITH SEPTEMBER 2019?

7% BETTER

27% SAME

66% WORSE