Insider spa

Client satisfaction is a top priority for you, with a big focus on stocking brands that offer real value – especially those with affordability and natural or ethically sourced ingredients as USPs. During October, your retail business was up 37% on last year, with cream and charcoal your best-selling face masks.

Treatment business has also seen growth, with your room occupancy at a healthy 68%, and more of you are starting to incorporate LED into facials to broaden your menu.

Read our round-up of 2017’s best product and treatment launches on page 75.

On the spot

Which type of face mask is most popular with your clients?

1. Cream

2. Charcoal

3. Gel

22% use LED technology in express facials

What’s the most important factor for clients when buying products from your spa?

1. Affordability

2. Ingredients

3. Brand reputation

4. Look and feel

October 2017 in numbers

HOW DID TREATMENT BUSINESS IN OCTOBER 2017 COMPARE WITH OCTOBER 2016?