Professional Beauty
Professional Beauty


1 MIN READ TIME

INSIDER SPA

M&CO

Mental health awareness continues to be an important topic in the spa industry, especially as we head into the busy summer period. Making sure staff are healthy and avoiding burnout is a crucial part of managing a spa, with the most popular way of doing this being arranging regular catch-ups with team members (72%). Encouraging open dialogue about mental health and looking after the spa team is sure to have a positive impact on clients, too.

Two issues that can undoubtedly contribute towards stress for the spa team are late cancellations and missed appointments. There are numerous methods spa directors have come up with to discourage this behaviour. The most common are to make clients aware of cancellation policies (75%), taking deposits (62.5%) and sending email or text reminders about appointments (50%).

On the spot

How do you discourage late cancellations and missed appointments?

1. Make clients aware of cancellation policies (75%)

2. Take deposits (62.5%)

3. Send email or text reminders (50%)

4. Call to find out why they cancelled or didn’t attend (39%)

5. Block repeat offenders from booking (37%)

6. Only allow repeat offenders to book on the same day as their treatment (25%)

88% think brands need to do more to promote body positivity

What is the best way of looking after your team’s mental wellbeing?

1.Regular conversations and one-to-ones (72%)

2.Team bonding sessions to build trust (18%)

3.Encouraging them to take regular breaks (10%)

Month in numbers

60% average treatment room occupancy in June

About

This article appears in the August 2022 Issue of Professional Beauty


More from this issue

Best in the BUSINESS
The Professional Beauty Awards 2022 crowned 14 worthy winners. Here’s what makes them so special
NEWS
59% of women over 40 prioritise looking healthy
Talking to… JOLENE REES
The owner of Innovations Advanced Skincare and Beauty, winner of the PB Award for Spa/Salon Team of Year, tells Lollie Hancock about creating a nurturing environment and how the key to a good team goes beyond the salon walls
Retaining TALENT
With a senior team that has stuck with the business, Hellen Ward shares her tips for recruiting, retaining and growing a salon team in a difficult climate
COOL & CALM
This month’s launches include skincare actives to soothe and protect, plus brow and lash care essentials
Creating safe spaces
Hair removal is one of the most important treatments for transgender clients. Ellen Cummings explores how salons can provide a supportive treatment experience

COPIED
This article appears in the August 2022 Issue of Professional Beauty