The change in seasons means that people’s skin is reacting to fluctuating temperatures and humidity levels – and this includes the skin on your clients’ hands, too. Caring for the hands is an essential part of maintaining a manicure, and you told us you deal with a number of minor skin conditions in your work, including rough (42%), chapped (29%) and cracked skin (29%). Similarly, in the interest of keeping hands in the best condition, 20% of you encourage clients to take breaks between their gel-polish or acrylic manicure treatments if you think it’s necessary.
Dealing with unhappy clients is an uncommon but unfortunate aspect of running a nail business. Luckily, the tendency for clients to post excessive complaints online seems to be falling, with only 2% of you saying that you’ve received abuse from unhappy nail clients on social media recently.
On the spot section
Which skin condition on hands do you treat most when performing a manicure?
1. Rough (42%)
2. Chapped (31%)
3. Cracked (27%)
20% encourage clients to take breaks between gel-polish or acrylic manicures
2% have received abuse from unhappy nail clients on social media
Month in numbers
37 nail treatments performed on average per week in April
METHODOLOGY Insider is compiled from a monthly survey of spas and beauty salons. The people who participated represent a cross-section of the industry and were polled from April 28 to May 9, regarding business for the month to April 30. Nail business for the Insider Nails page was calculated from data provided by salons that offer nail services among other treatments. The figures given represent the average score for each answer. Brands are ranked when mentioned by several respondents.