Professional Beauty
Professional Beauty


Why I ♥ BEAUTY...

Natalie Day, manager, Guinot Gerrards Cross, Buckinghamshire

“Before Christmas, during the second lockdown, we called our vulnerable clients we hadn’t seen for a while to see how they were doing and coping. We spoke to one lady who lives on her own and hadn’t seen anyone for months because she had to shield before the lockdown – not even leaving her flat. We spent an hour talking, and she said how wonderful it was that someone had taken the time to call her up and not talk solely about Covid-19. It was so touching to hear how grateful she was. Being a beauty therapist is not all about treatments and selling – it’s the relationship and care.”

Jenna Simpson, owner, R &R Permanent Make-Up Studio & Training Academy, Mansfield

“Years ago, I had a client with terminal cancer come in ahead of going into a hospice a few days later for end-of-life care. She wanted one last pamper. I gave her a facial and foot massage (as advised by her doctor) and she enjoyed it so much that she cried and thanked me.

When she left, I cried my eyes out knowing I was the last person to give her a treatment.”

Emma Catchpole, laser therapist and owner of Em-brace Beauty, Rushden

“I remember one of my laser clients who had PCSO came in and cried during her consultation. She was so upset about her facial hair, which covered her face, and you could tell she had no selfconfidence as a result. On her third appointment, the girl came bouncing in, all smiles, hair up – my receptionist and I didn’t recognise her!”

Vikki Rock, owner, Temptations Kingswinford, Dudley

“A regular client who had been given the all-clear from cancer lost her husband suddenly and then was told her cancer had returned during the first lockdown. When we were able to reopen, she was the first client I saw after I isolated ahead of her appointment, and there was just the two of us in the salon. I was able to hold her hand and we talked, cried and laughed. We are now sharing her journey once again. This client is such a positive person, and I can’t wait to see her again.”

Wendy Baker, owner, Beau Beauty Studio, Kent

“I have a 93-year-old client who has come to me for many years to have a manicure, always choosing vibrant reds and pinks. She drives down to my salon on her motorised scooter. She’s engaging and interesting to listen to, sharing stories from her career as a magistrate. My client always inspires me, reminds me to never give up, and to never stop caring for yourself – you’re never too old to start something new and age should never stop you from doing something you love.” 

Charlotte Rye, owner, Charlotte Rye Beauty Therapy, Kent

“A client who I had known and treated for a few years confided in me that, at 32, she had been diagnosed with Parkinson’s disease shortly after the birth of her third child. I felt so privileged that she had shared this with me, even before most of her family, because she had that trust in me. We as beauty therapists are so much more to clients than people realise.”


This article appears in the April 2022 Issue of Professional Beauty

More from this issue

Celebrating the best of homegrown beauty, discover some of the leading professional British brands in the beauty industry
Government announces plans for mandatory Botox and filler
ASK THE Experts
Our beauty experts answer your questions about every aspect of running a salon or spa business
Soothing products for sensitised skins and lasers that treat all skin types safely top the launches list this month
With any treatment, it’s essential clients understand about any potential pain, downtime or complications. Tracey Dennison outlines her three pillars of communication for these issues to help salons avoid misunderstandings or complaints
The facialist talks to Amanda Pauley about finding your USP in the top industry, charging what you’re worth, and why she’s sharing her facial massage secrets in a brand-new book

This article appears in the April 2022 Issue of Professional Beauty