ASK THE EXPERTS

EDITOR’S COMMENT
Welcome to this “show issue” of Professional Beauty.

NEWS
Chancellor Rishi Sunak praises the beauty industry as

PROFESSIONALBEAUTY.CO.UK
We take a look inside Pb’s digital world

INSIDER BEAUTY
Our exclusive monthly benchmarking stats for each sector of the market

INSIDER SPA
PRETTY LITTLE THING It’s been a bit of

INSIDER NAILS
ORELIA LONDON With clients spending more time on

THE TRUTH ABOUT… CLIENTS
Clients won’t always tell you what they really think, especially if their feedback is negative. Hellen Ward shares the universal truths that all salon staff should know

ASK THE EXPERTS
Our beauty experts answer your questions about every aspect of running a salon or spa business

BACK TO BUSINESS
Professional Beauty London is back with a bang for 2021, with all the networking, trends and launches you’ve been missing so much. Here’s just a taste of what’s in store at Excel on October 17–18

LEARN SOMETHING NEW
Professional Beauty London’s education programme will help you reach your career goals, whether you run a salon, spa or mobile beauty business. Check out the learning opportunities happening at Excel London on October 17–18

LIVE AND KICKING
PB London has five incredible Live Stages taking place to help you and your team upskill. Here’s what we have in store…

BE IN IT TO WIN IT
Do you want to put your skills to the test? Then take part in our prestigious Nail and Make-up Competitions at Professional Beauty London on October 17–18

TALKING TO… CARLA CHATBURN
The owner of salon chain Pure Perfection, Professional Beauty’s Employer of the Year 2020, shares her secrets for running a thriving business and keeping your team happy with Melanie Macleod

SAFE PAIR OF HANDS
Training specialist Jennifer Young answers your questions about oncology massage and insurance to help you provide services to clients who are experiencing, or have experienced cancer, with confidence

MERRY & BRIGHT
Deck the halls and fill the stockings with these Christmas 2021 gift sets and exclusives from pro beauty brands

FOCUS ON YOUR MENTAL HEALTH
It’s been a stressful year for salon owners but there is a lot of help out there. The NHBF team explains

HOW TO BECOME AN INSTAFAMOUS NAIL TECH
In a world where one post can change your life, social media-savvy nail techs Tori Watterson and Bryony Howell tell Lollie Hancock how Instagram has helped them grow their businesses

THE FULL PACKAGE
Ashmira Botanica launches a full range of face and body therapies and we try Salon System’s two-in-one lash and brow system

GROW YOUR BUSINESS, WITHOUT GIVING UP YOUR SOCIAL LIFE
Do you often struggle to find enough hours in the day? The team at Beu shares some ideas to get back on track

FRESH FOCUS
Help clients adapt their skin and nail care routine for autumn/winter with these hot launches

THE HUNT FOR HEROES
As an established face for mental health awareness in the hair industry, Tom Chapman has expanded into beauty. He tells us how he’s making a change through the Collective Pride Awards