Hot Topic
Hellen Ward column on the retail dilemma
Tracey Tutty, director of Beauty Works of Bearwood, commented: “We put a lot of work and effort into providing information and best-quality products for clients. It can be very frustrating when they then go and search for them online elsewhere for cheaper pricing, once we have given samples and knowledge which these sites do not provide.”
Alison Day, owner of My Beauty Room in Oxfordshire, commented: “Brands who were helped [to] get their wonderful reputations from the salons that are stockists need to remember that’s why they are where they are, and [to] not push out their stockists by driving consumers online.”
Hot Topic
Covid-19: Brits to spend £6.46 billion on hair and beauty treatments in the next six months
Michaela Greaves, operations manager – hair, beauty and media make-up at Chesterfield College, commented: “We’ve been working with our students and salon owners over the past year to build other skills into our curriculum to ensure our students can offer owners other skills to build their business in different ways. We have got to keep driving to keep the industry growing during difficult times.”