Professional Beauty
Professional Beauty



Hot Topic

Hellen Ward column on the retail dilemma

Tracey Tutty, director of Beauty Works of Bearwood, commented: “We put a lot of work and effort into providing information and best-quality products for clients. It can be very frustrating when they then go and search for them online elsewhere for cheaper pricing, once we have given samples and knowledge which these sites do not provide.”

Alison Day, owner of My Beauty Room in Oxfordshire, commented: “Brands who were helped [to] get their wonderful reputations from the salons that are stockists need to remember that’s why they are where they are, and [to] not push out their stockists by driving consumers online.”

This month we asked you…

Is your client no-show rate better or worse this year?

Better 52%

Worse 48%

@idyllicspa: “We are thrilled to tell you that we have been selected as a finalist in the Boutique Salon of the Year category for the @pro_beauty Awards 2021. Thanks to all our incredible supporters and to an incredibly hardworking team; without them this wouldn’t be possible.”

@jansdestress: “Read the article ‘Speaking from experience’ in the June issue [where Nikki Smith, owner of The Waxing Station, talks about staffing issues]. Most employees’ work ethics are not the same as the business owner. Be aware of this and you won’t be disappointed ”

Hot Topic

Covid-19: Brits to spend £6.46 billion on hair and beauty treatments in the next six months

Michaela Greaves, operations manager – hair, beauty and media make-up at Chesterfield College, commented: “We’ve been working with our students and salon owners over the past year to build other skills into our curriculum to ensure our students can offer owners other skills to build their business in different ways. We have got to keep driving to keep the industry growing during difficult times.”

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This article appears in the August 2021 Issue of Professional Beauty

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This article appears in the August 2021 Issue of Professional Beauty