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Digital

professionalbeauty.co.uk

We take a look inside PB’s digital world

@nailsbymets: “I think we all know which awful advert this is in response to. At a time when many in creative industries are struggling, it wasn’t *really* the message people wanted to see or hear!”

THIS MONTH WE ASKED YOU…

Were client no-shows more of a problem in early autumn than pre-Covid-19?

65% YES

35% NO

@clmobilebeauty: “A lovely piece from @pro_beauty about looking after our mental health in the beauty industry [during coronavirus]. It’s so important to take each day as it comes and not be bogged down with lots of worrisome news articles.”

Hot topic

New BBC research shows positive effect of touch therapies

Sharon Hart, beauty therapist at Spa Bottom Treatment Rooms, Harrogate, commented: “Interesting research. I was so busy with massage treatments (before the second Covid-19 lockdown). Lots of stressed shoulders out there. The effect of touch can have such a positive impact on how we feel.”♥

Sarah Walsh, owner of Beautopia Beauty & Holistic Therapies, commented: “A very interesting study on the power of touch and in our current climate this is an even more poignant subject. Never underestimate the power of what hands-on therapies such as reflexology, facials and massage can offer.”

Hot topic

Babtac calls for regulation of the beauty industry with #MakeBeautySafe campaign

Kerry Beavis, founder of The Affluent Solo Therapist membership club, commented: “Yes, yes and more yeses! Too many cowboys out there for my liking who think they can just do our job without proper training.”

Jane Astbury, owner of Just Beauty Stroud, commented: “Well, if after my 30-plus years in the industry you can get this moving I will be amazed. It has always been needed but never taken seriously, along with the aesthetics practices which aren’t strict enough, sadly.”

Emma Catchpole, beauty therapist and trainer, commented: “Fully support It’s worrying how many people out there don’t have these things. I even have insurance when I’m not trading just in case I want to practise a look or something. You can never be too careful.”

Follow Professional Beauty…

@pro_beauty01 and the team: @eveoxberry, @mini_pauley and @eleanorvousden

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facebook.com/ProfessionalBeautyUK

uk.linkedin.com/in/professionalbeauty

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This article appears in December 2020

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This article appears in...
December 2020
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Editor’s Comment
This is our last full issue of the year and I don’t
News
After a challenging year of coronavirus lockdowns up
Invest in RF
Invest in an eTwo system with Candela’s exclusive winter promotion: next-generation technology at your fingertips
professional beauty.co.uk
We take a look inside PB’s digital world
Insider beauty
Our exclusive monthly benchmarking stats for each sector of the market
Insider spa
Just before lockdown 2.0, business was picking up in
Insider nails
With coronavirus continuing to impact trading for nail
Our FEEL good factor
As this challenging year comes to an end, it’s time to remind our teams and our clients of the true power and impact of what we do for a living, writes Hellen Ward
A cracking CHRISTMAS
As salons and spas put plans in place to drive sales over Christmas and into the New Year, the team at booking specialist Beu share some tips for success
ask the EXPERTS
Our beauty experts answer an array of questions about every aspect of running a successful salon or spa business
Talking to… LIZA SMITH
The award-winning salon owner and session tech advised on the current Government guidelines and has been mentoring other professionals throughout the pandemic. She shares her advice with Eve Oxberry
In this TOGETHER
It’s been a tough year for the beauty industry, but many suppliers have stepped up, with initiatives that promise to support salons and spas throughout the coronavirus pandemic, writes Amanda Pauley
3D Aesthetics
With its new, leaner business model, 3D Aesthetics has been able to pass cost savings on to clinics and salons during this challenging period. Managing director Roy Cowley explains how
Eve Taylor
From a new client confidence initiative to a therapist support campaign, Chris Taylor, director of Eve Taylor London, explains how the skincare brand continues to serve its accounts
Celluma
Celluma’s vice president of brand management, Denise Ryan, explains how the company quickly adapted in the early days of the pandemic with new products and ongoing support
Advanced Esthetics Solutions
With new online education and a strengthened head office team, Advanced Esthetics Solutions is showing 360º support for its partners, explains managing director Douglas Sykes
CACI
Innovative treatments to protect clients and a generous Bounce Back scheme are just a few of the measures CACI has put in place to support salons and clinics during the pandemic, explains managing director Dean Nathanson
SKN Care
Helping salons with online retailing and product knowledge are just some of the ways SKN Care (exclusive UK distributor of S+ Summecosmetics) has been supporting accounts, explains strategic advisor Gustavo Cardona Chorro
Smooth operator
Exfoliating treatment dermaplaning is in demand. Amanda Pauley gives you the lowdown on the skin benefits and how it compares to microdermabrasion and peels
Smooth skills
If you’re looking to update your skills, check out some of these latest dermaplaning courses
RETAIL revolution
As beauty businesses navigate these challenging times, Eleanor Vousden explores how an online shop can offer a second revenue stream and futureproof your salon or spa
Top tips for setting up an online shop
The first step is to find a platform that will suit
Worth every PENNY
Spa director Lizzie Bath reveals how you can create packages for clients that add value instead of heavily discounting your core services
Brighten UP
Help clients kick the winter blues with high-tech facials that lift, firm, tighten and nourish skin
Get set GO
Get your last-minute Christmas buying all wrapped up, and check out the latest innovations for the year ahead
5-star CUSTOMER service
Nergish Wadia-Austin launched PHAB Service Stars – a register of top performing beauty professionals – earlier this year. We quiz her on how to keep standards high in your salon
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