What are your therapists’ communication types?
“Within the hair and beauty industry, you will mostly have open socialisers, reserved relators or direct directors as communication types,” says Etheridge. “We don’t get born as a reserved or indirect communicator; however, we can move around these circles with age and life experience,” she says. Here is her guide for recognising the different personality types in your team and how to get the best out of them in the salon