Professional Beauty
Professional Beauty


Insider nails

River Island

Your nail techs have been busy since they returned to work, correcting clients’ broken (25%), dry (25%) and brittle (8%) nails on reopening, as well as fixing talons damaged by the improper removal of gel-polish at home - a major bugbear for many techs.

You’ve also noticed that more than half (55%) of clients are now booking in for pedicures rather than manicures, which could be the result of the good weather spell we’ve been having in the UK over the past few weeks.

On average, a quarter of you (25%) are able to see five clients per day while adhering to the Government’s social distancing rules, while 16% can only see two people, 15% six customers and 13% around four regulars, our survey found. Due to this reduced capacity in salon, only 6% of you are now looking to take on a nail apprentice this year too.

For almost half of you (48%), it’s taking around 15 minutes to clean your work station and tools, as well as change into fresh PPE, in between clients, while for 21% it’s taking 10 minutes and for 16% it’s taking 20 minutes.

On the spot

Which nail condition have you seen most since reopening?

1. Broken (25%)

2. Dry (25%)

3. Damaged from improper gel-polish removal (25%)

4. Brittle (8%)

5. Other (17%)

PEDICURE is the treatment clients have been booking in for the most

48% of your techs felt anxious about returning to the salon environment

How many clients are you able to see per day given the social distancing rules?

1. Five (25%)

2. Two (16%)

3. Six (15%)

4. Four (13%)

5. Seven (13%)

6% will take on a nail apprentice this year

How long does it take your nail techs to clean everything in between clients?

1. 15 minutes (48%)

2. 10 minutes (21%)

3. 20 minutes (16%)

4. 30 minutes (11%)

5. 25 minutes (4%)

METHODOLOGY Insider is compiled from a monthly survey of spas and beauty salons. The people who participated represent a cross-section of the industry and were polled by email from July 30-August 7, regarding business for the month to July 31. Nail business for the Insider Nails page was calculated from data provided by salons that offer nail services among other treatments. The figures given represent the average score for each answer. Brands are ranked when mentioned by several respondents.

This article appears in the September 2020 Issue of Professional Beauty

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This article appears in the September 2020 Issue of Professional Beauty