Getting your spa and team back up and running as adequately as you can while adhering to the Government’s rules around social distancing has been a top priority during the month of July; with more than a quarter (29%) of you extending your opening hours so you can see more spa-goers per day, as well as around a fifth (21%) increasing their treatment prices to help make the business profitable again.
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However, although you have been making great strides to return the spa to some sense of normality, only 39% of you have been able to bring your whole team back from furlough full-time, while 11% have been able to bring back 70% of their spa workers Yet, a staggering 18% of you have only been able to bring back 5% of your team full-time.
On the spot
What percentage of your team have you brought back from furlough full-time?
1. 100% (39%)
2. 5% (18%)
3. 70% (11%)
4. 40% (7%)
5. 50% (7%)
Which treatment are clients most excited to have again?
1. Massage (39%)
2. Facial (25%)
3. Waxing (11%)
4. Pedicure (7%)
5. Manicure (4%)
6. Brow treatment (4%)
7. Lash treatment (4%)
21% have increased, or are planning to increase, their treatment prices on reopening
Which piece of PPE have your therapists found it the most uncomfortable to wear?
1. Mask (54%)
2. Visor (25%)
3. Other (21%)
29% are extending their opening hours so they can see more clients per day