Is the Customer still KING? | Pocketmags.com
Professional Beauty
December 2024
In this edition
EDITOR’S COMMENT
As we head into the festive season
NEWS
Brits set to spend £3.1bn on pre-Christmas beauty
professionalbeauty.co.uk
We take a look inside PB’s digital world
INSIDER BEAUTY
Our exclusive monthly benchmarking stats for each sector of the market
INSIDER SPA
The new year is fast approaching, and this
INSIDER NAILS
Nails is an area of the industry
Is the Customer still KING?
In an increasingly faceless corporate world, Hellen Ward asks, is beauty the last industry that truly cares about customer service?
ASK THE Experts
Our beauty experts answer your questions about every aspect of running a salon or spa business
SPLIT the cost
If you have a self-employment business model, Beu software could boost your profits by 20%
Talking to… LORRAINE HILL
The winner of PB’s Skin Clinic of the Year 2022 award tells Ellen Cummings about her passion for transforming skin, how she maintains a happy team and why aesthetics regulation is a must
2023 brow trends
In recent years, the turnover of brow trends has been faster than ever. From the bold “Instagram brow” of 2015 to the recent return of ’90s thin brows, it’s hard to gauge what will be the standout looks for the year ahead, so Kezia Parkins asks the experts
GET THE LOOK
1 Brow FX Brow Gel Mascara with Fibres
THE truth ABOUT skin icing
As more people on social media take to icing their faces to solve a multitude of skin issues, Ellen Cummings asks the experts whether it really works
Cold SNAP
Some of the best facial treatments that use cold to soothe clients’ skin or target aesthetic concerns
Treating PCOS in SALON
With polycystic ovary syndrome affecting 10% of those who menstruate, Lollie Hancock asks the experts how you can help treat symptoms in salon
Time for TIME-RELEASE?
Time-release skincare is booming in popularity, but how does it actually work and which ingredients is it needed for? Kezia Parkins gets the lowdown
Spotlight on... SALICYLIC ACID
Salicylic acid is a skincare ingredient often used in the treatment of oily skin, blackheads, acne and breakouts. Ellen Cummings speaks to the skin experts to understand how it can be used in salon and at home
TECH & touch
Hands-on therapy and advanced technologies come together in this month’s pick of the new treatments hitting salons and clinics
SKIN SCIENCE
Products formulated to enhance the effects of tech-based aesthetic devices are among this month’s launches
IN THE KIT
with... Lan Nguyen-Grealis
STARTING CONVERSATIONS
Beauty therapist and business owner Abi Oleck talks to Ellen Cummings about her mission to raise awareness of women’s health issues
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4 mins
Is the Customer still KING?
In an increasingly faceless corporate world, Hellen Ward asks, is beauty the last industry that truly cares about customer service?
INSIDER NAILS
Nails is an area of the industry
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ASK THE Experts
Our beauty experts answer your questions about every aspect of running a salon or spa business
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ASK THE Experts
Our beauty experts answer your questions about every aspect of running a salon or spa business
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December 2022
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This article appears in...
December 2022
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EDITOR’S COMMENT
As we head into the festive season
NEWS
Brits set to spend £3.1bn on pre-Christmas beauty
professionalbeauty.co.uk
We take a look inside PB’s digital world
INSIDER BEAUTY
Our exclusive monthly benchmarking stats for each sector of the market
INSIDER SPA
The new year is fast approaching, and this
INSIDER NAILS
Nails is an area of the industry
Is the Customer still KING?
In an increasingly faceless corporate world, Hellen Ward asks, is beauty the last industry that truly cares about customer service?
ASK THE Experts
Our beauty experts answer your questions about every aspect of running a salon or spa business
SPLIT the cost
If you have a self-employment business model, Beu software could boost your profits by 20%
Talking to… LORRAINE HILL
The winner of PB’s Skin Clinic of the Year 2022 award tells Ellen Cummings about her passion for transforming skin, how she maintains a happy team and why aesthetics regulation is a must
2023 brow trends
In recent years, the turnover of brow trends has been faster than ever. From the bold “Instagram brow” of 2015 to the recent return of ’90s thin brows, it’s hard to gauge what will be the standout looks for the year ahead, so Kezia Parkins asks the experts
GET THE LOOK
1 Brow FX Brow Gel Mascara with Fibres
THE truth ABOUT skin icing
As more people on social media take to icing their faces to solve a multitude of skin issues, Ellen Cummings asks the experts whether it really works
Cold SNAP
Some of the best facial treatments that use cold to soothe clients’ skin or target aesthetic concerns
Treating PCOS in SALON
With polycystic ovary syndrome affecting 10% of those who menstruate, Lollie Hancock asks the experts how you can help treat symptoms in salon
Time for TIME-RELEASE?
Time-release skincare is booming in popularity, but how does it actually work and which ingredients is it needed for? Kezia Parkins gets the lowdown
Spotlight on... SALICYLIC ACID
Salicylic acid is a skincare ingredient often used in the treatment of oily skin, blackheads, acne and breakouts. Ellen Cummings speaks to the skin experts to understand how it can be used in salon and at home
TECH & touch
Hands-on therapy and advanced technologies come together in this month’s pick of the new treatments hitting salons and clinics
SKIN SCIENCE
Products formulated to enhance the effects of tech-based aesthetic devices are among this month’s launches
IN THE KIT
with... Lan Nguyen-Grealis
STARTING CONVERSATIONS
Beauty therapist and business owner Abi Oleck talks to Ellen Cummings about her mission to raise awareness of women’s health issues
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December 2022
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