Is the Customer still KING?

EDITOR’S COMMENT
As we head into the festive season

NEWS
Brits set to spend £3.1bn on pre-Christmas beauty

professionalbeauty.co.uk
We take a look inside PB’s digital world

INSIDER BEAUTY
Our exclusive monthly benchmarking stats for each sector of the market

INSIDER SPA
The new year is fast approaching, and this

INSIDER NAILS
Nails is an area of the industry

Is the Customer still KING?
In an increasingly faceless corporate world, Hellen Ward asks, is beauty the last industry that truly cares about customer service?

ASK THE Experts
Our beauty experts answer your questions about every aspect of running a salon or spa business

SPLIT the cost
If you have a self-employment business model, Beu software could boost your profits by 20%

Talking to… LORRAINE HILL
The winner of PB’s Skin Clinic of the Year 2022 award tells Ellen Cummings about her passion for transforming skin, how she maintains a happy team and why aesthetics regulation is a must

2023 brow trends
In recent years, the turnover of brow trends has been faster than ever. From the bold “Instagram brow” of 2015 to the recent return of ’90s thin brows, it’s hard to gauge what will be the standout looks for the year ahead, so Kezia Parkins asks the experts

GET THE LOOK
1 Brow FX Brow Gel Mascara with Fibres

THE truth ABOUT skin icing
As more people on social media take to icing their faces to solve a multitude of skin issues, Ellen Cummings asks the experts whether it really works

Cold SNAP
Some of the best facial treatments that use cold to soothe clients’ skin or target aesthetic concerns

Treating PCOS in SALON
With polycystic ovary syndrome affecting 10% of those who menstruate, Lollie Hancock asks the experts how you can help treat symptoms in salon

Time for TIME-RELEASE?
Time-release skincare is booming in popularity, but how does it actually work and which ingredients is it needed for? Kezia Parkins gets the lowdown

Spotlight on... SALICYLIC ACID
Salicylic acid is a skincare ingredient often used in the treatment of oily skin, blackheads, acne and breakouts. Ellen Cummings speaks to the skin experts to understand how it can be used in salon and at home

TECH & touch
Hands-on therapy and advanced technologies come together in this month’s pick of the new treatments hitting salons and clinics

SKIN SCIENCE
Products formulated to enhance the effects of tech-based aesthetic devices are among this month’s launches

IN THE KIT
with... Lan Nguyen-Grealis

STARTING CONVERSATIONS
Beauty therapist and business owner Abi Oleck talks to Ellen Cummings about her mission to raise awareness of women’s health issues