inbrief

// Elemis has partnered with Almarose Hotel & Resorts, providing skincare products and treatments to 17 of its spa locations, including Norton Park Hotel (pictured). Almarose director of leisure and spa Dave Heap said the partnership “aligns perfectly as we invest in our spa product”.

// Cosmeceutical brand Medik8 has upped the green initiatives in the packaging part of its business, banning plastic inserts, making sure cartons are 100% FSC certified and reducing carton sizes to minimise paper usage. The brand has also expanded its distribution worldwide via the medik8.com/int site.

// The Ringwood Hall Hotel in Derbyshire has chosen natural skincare brand Pevonia as its exclusive spa partner. The brand’s facial menu and products will feature in The Garden Secret Spa, and all therapists have been given on-site training with Pevonia educators.

// Employees’ work attitude could be negatively impacting your salon’s success, with just under half (46%) of customers saying impatient customer service has affected their impression of a business, in research by RADA Business, a subsidiary of the Royal Academy of Dramatic Art. Other poor staff behaviours included unhelpfulness and poor communication.

// Leading make-up artist Lan Nguyen-Grealis has launched her second book, Pro Makeup Design, aimed at MUAs. It features photographs of Nguyen-Grealis’s editorial, fashion, celebrity, and advertising campaign work, organised by theme.