It’s been a good month for the spa industry, with both treatment business and retail sales up on last year’s figures, which could partly be down to clients asking for your expertise on the latest skincare trends, including peptides, probiotics and CBD oil. Being adaptable to clients’ needs is important, which is why a third of you (33%) have now started doing correction work if a customer has had a botched treatment somewhere else.
Meanwhile, your intimate waxing bookings have seen real growth too as clients start prepping themselves for holidays and warmer weather, with bikini and Hollywood your most sought -after services. Getting up close and personal with clients’ bits can lead to some awkward situations. We caught up with the industry’s waxing elite and quizzed them about their most embarrassing hair-removal story. Read the funny tales on page 77.
On the spot
Which intimate waxing service is most popular in your spa?
33% have corrected another therapist’s bad work for a client
Which skincare ingredient trend are clients asking about most?
3. CBD oil
March 2019 in numbers
HOW DID TREATMENT BUSINESS IN MARCH 2019 COMPARE WITH MARCH 2018?