Insider spa

With clients more educated on the benefits of holistic treatments for mind, body and soul, the demand for these services has never been greater. As a result, many of you are looking to introduce alternative treatments such as reiki, relexology and energy therapy to get more customers through your doors. This kind of strategic thinking is what has boosted your appointments on last year’s figures and kept your room occupancy at a healthy 70%.

Retailing supplements is also generating good business for you as clients are looking for innovative ways to boost their skin health from within – vitamin D is the most popular seller for 60% of you.

Also, check out the latest hotel spa opening in Horsham that’s leading the way in delivering a first-class service with top eco credentials on page 102.

On the spot

Which alternative/holistic therapy would you like to offer in your spa?

1. Reiki

2. Reflexology

3. Energy therapy

70% have a dementia -friendly spa

Which type of supplement do you retail to clients the most?

1. Vitamin D

2. Vitamin C

3. Collagen

January 2019 in numbers

HOW DID TREATMENT BUSINESS IN JANUARY 2019 COMPARE WITH JANUARY 2018?

60% BETTER

30% SAME

20% WORSE

AVERAGE TREATMENT ROOM OCCUPANCY 70%

HOW DID RETAIL BUSINESS IN JANUARY 2019 COMPARE WITH JANUARY 2018?