Insider spa

Business Trends

August was a good month for retail compared to last sumer, with most of you reporting stronger sales than in 2016. Keep the momentum going through the festive period with tips from expert spa and salon owners on ways to boost Christmas profits on page 90.

An overwhelming majority of you said you have therapists booked in with at least 25 clients a week, and while this is fewer than your salon counterparts, your therapists are often performing lengthier treatments and taking necessary breaks in between massage appointments. The fact that more than a quarter of you have personalised booking apps is also helping to drive footfall.

On the spot

Which make-up look do you think will be big for autumn/winter ’17?

1. Glitter eyes

2. “No make-up” make-up

3. Ombré lips

4. Nude lips

28%

Have a personalised booking app for clients

How many clients does each of your therapists see on average per week?

1. 25

2. 10

3. 40

4. 35