PROMOTIONAL FEATURE

A touch above

Abigail Cole, owner of Touch Health and Beauty in Hampshire, shares the impact of advanced treatments on business growth and why education and partnership are key to success

You’ve been in the industry for over three decades. What inspired you to open Touch Health and Beauty?

“Although I always had a passion for makeup and skincare, my original dream was to become a window dresser. Life took a different turn, and I applied to do beauty therapy instead – and I’ve never looked back.

“I started out as the only therapist in a small hotel spa, which forced me to adapt quickly. I learned not just what to do, but what not to do, and that shaped me as a professional. After years renting a space above a dental clinic, I launched Touch Health and Beauty in 2004 with a vision of creating a welcoming environment where clients could enjoy both therapeutic and results-driven treatments. Since then, it’s been a journey of continuous growth and education, always adapting to meet the needs of our clients.”

How has the business evolved?

“We’ve grown from a team of five to 10, and from being a beauty-focused salon into a results-driven skincare clinic. What sets us apart is the way we combine clinical expertise with a nurturing, personalised approach; our clients feel cared for on every level, not just skin deep.”

What does your client base look like today, and what do they come to you for most?

“Our clients range from young professionals to mature clients, with ageing, pigmentation and acne being the main concerns we treat. They love Dermalogica’s science-led approach as much as we do, especially the ability to combine advanced treatments with targeted homecare. Alongside this, our beauty treatments and laser hair removal remain hugely popular, which gives our therapists a great mix of services each day.”

You’re a Dermalogica Platinum Partner. What does that mean for you and the business?

“We are absolutely thrilled – it’s only awarded to a select number of skincare clinics and it reflects our commitment to meeting our clients’ skin health needs. For us, it represents a partnership built on innovation, education and results, and it has played a pivotal role in our continued growth.

“Dermalogica’s support through training, product innovations and business resources has been invaluable. My team love attending courses at Dermalogica’s Leatherhead HQ to stay at the forefront of skin science, and our rep Danielle’s monthly visits are an incredible support. As a salon owner, I’ve found Dermalogica’s business tools essential for refining the client experience and driving profitability.”

What do clients respond to most about Dermalogica?

“We’ve been with Dermalogica for over two decades, and the passion we have for the products shines through. They work, and clients see the results. Sustainability is also a growing priority for clients, so Dermalogica’s Healthy Skin, Healthy Planet initiative and refillable packaging have been very well received.”

Tell us about the advanced treatments you offer and the results clients can expect

“Microneedling has seen a surge in popularity, particularly when combined with exosomes. Clients love that this delivers visible improvement in skin texture and firmness without significant downtime, addressing fine lines, wrinkles, pores and uneven texture.

“Luminfusion combines exfoliation, LED therapy and serum infusion for instant luminosity, while Melanopro targets stubborn pigmentation with professional peels. Across the board, clients see refined skin, improved tone and lasting clarity.”

Have you seen any standout results recently?

“Yes, one client struggling with post-acne scarring and pigmentation underwent a course of microneedling and Melanopro. Over three months, we saw a dramatic improvement in skin clarity and confidence – she now feels comfortable without makeup, which is the greatest testament to our work.”

How have advanced treatments impacted your business?

“They’ve transformed us from a traditional salon into a skincare clinic. Clients are more engaged with long-term treatment plans, and we’ve attracted a new demographic seeking measurable skin transformation. This shift has improved client retention, driven referrals and boosted retail sales as clients become more invested in their skin health.”

How do you educate clients about treatments and aftercare?

“Education is central. We love having one-to-one conversations, and our dedicated skin bar allows clients to explore treatments and products in an approachable way. We also send regular educational emails. Dermalogica’s marketing resources are fantastic for explaining the science clearly.

“We always integrate homecare with in-salon treatments, giving clients samples and information on how to use them. They quickly understand that what they do at home determines the longevity and success of their results, which naturally leads to full-size purchases. When they see results both in the clinic and at home, their commitment deepens.”

Touch Health and Beauty is known for being both results-driven and relaxing. How do you strike that balance?

“We believe results and relaxation can absolutely coexist. From the lighting to the heated couches, everything is designed to soothe, while the treatments themselves are backed by clinical precision. That balance is what keeps clients returning.”

How do you keep your therapists motivated and skilled?

“We invest heavily in education, with Dermalogica’s training playing a big role. I also involve my team in decision-making; they each bring their own expertise and ideas, which makes them feel valued and keeps us innovative.”

Looking ahead, where do you see the future of advanced skincare?

“The future will focus on personalised care, sustainable products and innovative treatments that combine science and skincare like never before. Clients increasingly want skin that looks just as good makeup-free, and they’ll continue seeking out treatments that deliver measurable results.

“We plan to keep expanding our advanced menu and embracing new technologies, with Dermalogica as a strategic partner guiding us through education and product development. Being recognised as a Platinum Partner reflects everything we stand for: results-led skincare, continuous growth and integrity at the core of what we do.”

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