The role you and your team play in your clients’ lives is so important, as 23% of you have realised after attending a course to help you spot the signs of domestic abuse. It’s a challenging topic to talk about but, as a trusted professional, you have the power to help change someone’s life by asking the right questions.
Many of you have also focused on getting the right people working your reception desk. As such, having a professional manner, listening to clients’ needs and good time-management skills are attributes you look for in front of house staff.
Business for the spa industry was also up compared to last year’s figures, with you reporting an increase in treatment bookings, resulting in an 80% room occupancy, and a boost in retail.
Don’t forget to turn to page 75 to see which spas took home top trophies at the prestigious Professional Beauty Regional Awards 2018.
On the spot
What are the key qualities you look for in front-of-house staff?
1. Time-management skills
2. Good listener
3. Professional manner
4. Living and breathing the business’s brand values
23% have attended, or would like to attend, a course to help them spot the signs of domestic abuse on a client
How often do you review your employees’ salaries?
2. Based on when goals/ objectives are met
3. Every six months
October 2018 in numbers
HOW DID TREATMENT BUSINESS IN OCTOBER 2018 COMPARE WITH OCTOBER 2017?
AVERAGE TREATMENT ROOM OCCUPANCY
HOW DID RETAIL BUSINESS IN OCTOBER 2018 COMPARE WITH OCTOBER 2017?