Insider spa

As we move towards a more inclusive society, clients are now looking for solutions to their skincare woes in products that adopt a more gender-neutral approach, which is why more than three quarters of you stock unisex ranges in your spa. This may be a key factor in the boost to your retail sales, which were up significantly in July compared to last year’s figures.

Making sure all time in the spa is used effectively, 50% of you have enforced non-refundable booking fees to stop no-shows from occurring, while 29% have updated their cancellation polices, 14% have introduced SMS and email reminders, and 7% have created a policy specifically to deal with repeat offenders.

If you’re thinking about cutting down the plastic waste you create in your spa, check out our feature on making your business more eco-friendly on page 105.

On the spot

How often do you feel stressed or anxious at work?

1. Weekly

2. I don’t feel that stressed

3. Daily

4. Monthly

86% offer gender-neutral skincare ranges in their spa

How do you enforce cancellation fees for missed appointments?

1. Non-refundable booking fees

2. Cancellation policies

3. SMS and email appointment reminders

4. Policy that serial offenders can only book on the day

July 2018 in numbers